You will write a paper that will review your entire quality improvement project.


  • Your paper should be 8–10 pages in length.
  • Refer to the Kaplan University Writing Center for APA requirements
  • Introduction


Current issues

Literature review

Topic Selection


Process description

Health care sector involved

Disciplines involved e. Real/Hypothetical process

Quality Application Tools (PDCA)

Process to be improved

Team that knows the process

Current knowledge of the process

Causes of special variation

Selected process improvement


Data collected




Running Head: Process Tools Application 1


Process Tools Application

Jerome Phillips

Kaplan University


Professor Sexton-Tosh

August 17, 2017


In whatever organization, including hospitals, processes are used often to perform organizational functions, business functions or many other functions that align with both the short and long term organizational objectives. In a hospital environment, various processes are applied to various functions right from the time a patient is received at the hospital up to the time care and treatment is extended to the patient before finally discharging the patient. In all these processes, it is important that they flow efficiently. This is because inefficient processes lead to stressed patients and hospital staff, increased operational costs and degradation in the quality of service all culminating in high levels of patients’ dissatisfaction (Stempinak, 2013). This paper discusses how the process of admitting a new patient at the hospital. Specifically, it analyses the inefficiencies associated with this process and suggest various solutions to improve the efficiency of this process. These are detailed through sections 1 to 6 of the process tools application.

Section 1

The process that the group has chosen to improve is the inpatient admission process at the hospital. This process begins with the arrival of the patient at the admission desk and follows right through to the time the patient is assigned a bed and commences the appropriate treatment. The problems with this process major around unnecessary lengthy wait times. The long delays that patients and staff have to endure throughout the process impacts negatively on the motivation of the staff and consequently how the patients are treated. This has therefore led to patient dissatisfaction (Vogelsmeler & Despins, 2016).

Section 2

To make this process more efficient, a team consisting of the following members shall be used:

Admitting physicians: These are the health practitioners who determine whether patients are to be admitted. They are responsible for issuing admission orders and instructions as they relate to the patient’s health condition. Information coming from the admitting physicians is very crucial in kicking off the entire process.

Admission coordinator and admission clerks; these are the hospital staff that deal with most of the paperwork and documentation that are needed to correctly admit a patient at the hospital in line with the regulatory guidelines of the hospital. They handle the patient’s needed information and handle the patients directly.

Nurses; these comprise of both the registered nurses and the licensed


Kaplan University School of Health Sciences

HS460 Project Design and Management
for Health Care


Process Tools Application Template
In your final project, you will decide on an opportunity for improvement, and then you will
work through the steps of PDCA (Plan, Do, Check, Act) to select the process that will
improve the opportunity.

For the Process Tools Application, you will have five sections. Please follow the below

Section 1
Find a process to improve. Describe the process that your group has chosen to improve.

Section 2
Organize a team that knows the process. Describe who should be involved the quality
improvement process based on each individual’s role.

Section 3
Clarify the current knowledge of the process. To clarify the current process, a great tool to
use is a flow diagram. Create a flow diagram for the process utilizing tools such as
Microsoft® Word® and Power Point®.

Section 4
Understand causes of special variation. Based on the data that you have collected, describe
the reasons for the variation.

Section 5
Select the process improvement. Once you organize your data and reasons, you team can
describe what in the process is causing the problem, and how you propose to fix the

Running Head: Process Tools Application 1


Progress Report

Jerome Phillips

Kaplan University


Professor Sexton-Tosh

September 15, 2017

  Progress Report

The progress of the work that I have focused on, ensuring that problems that come with the admission of patients are sorted out is a bit challenging. But as it is, right now I am determined to come up with a better solution that will focus on improving the efficiency of patients’ admissions. However, in my evaluation of hospital services on the clients, there is a problem with the delays that are observed during the admission process. These delays start from the arrival of the patient, to the assigning of the bed. The time spent on these slow routines is detrimental to the patient but to solve this issue the automation of admission services will be crucial, and this starts with the goodwill from the management.

The next period should emphasize on making the services patient-centered from the reception to the assigning of the bed with that focus then the hospital services will be guided by the clients’ interests which entail efficiency hence the delays may not be observed (Shojania et al, 2001). Proper implementation of strategies that achieve this goal in the next phase will guarantee patients trust in such an institution.

The laxity of the senior management to incorporate IT services in patients’ admission is one foreseen challenge for solving time wastage that comes with the whole admission process. Because of over-reliance on manual patients’ admissions automatizing these services may be a problem since it requires financial and training expenditures which the administration may not wish to incur (Colla et al, 2005). Therefore, the management may not have the goodwill to transform its services rendering their clients as victims of their rebellion.

The original plan indicated on what to do to ensure that the services are patient-centered and according to my observation that is not evident based on the nature clients are treated from the reception to the assigning of the beds. Therefore, much ought to be done to achieve the goals of the original plan.


Top of Form

Colla, J. B., Bracken, A. C., Kinney, L. M., & Weeks, W. B. (2005). Measuring patient safety climate: a review of surveys. Quality and safety in health care, 14(5), 364-366.

Shojania, K. G., Duncan, B. W., McDonald, K. M., Wachter, R. M., & Markowitz, A. J. (2001). Making health care safer: a critical analysis of patient safety practices. Evid Rep Technol Assess (Summ), 43(1), 668.

Running Head: Quality Improvement Project 1


Quality Improvement Project

Jerome Phillips

Kaplan University


Professor Sexton-Tosh

September 22, 2017

The topic on continuous quality improvement for my final project that I selected is Patient Administration. There are many health care sectors that are involved with patient administration.

Some of those heath care sectors consist of:

1. Hospital Management Firms

2. Health Maintenance Organizations

3. Health Information Technology

4. Long Term Care Facilities

5. Public Health

6. Healthcare Network

While CQI implementation is slowing down in some health care sectors after the impact of early adopters may have worn off, other sectors of health care, such as public health (see Chapter 16) and nursing (see Chapter 17), are embracing and expanding CQI concepts and methods. (Sollecito 70)

There are many disciplines involved with patient administration.

1. Public Health

2. Physical Therapy

3. Pharmacy

4. Nursing

This process is real. Patient Administration is an area that Continuous Quality Improvement can make a difference in how patient’s view the healthcare they receive. Healthcare will always be needed, because not many are willing to try the alternative of not getting healthcare.


Sollecito, William A. McLaughlin and Kaluzny’s Continuous Quality Improvement In Health Care, 4th Edition. Jones & Bartlett Learning, 20110929. VitalBook file.