• Chap 15
    1. Describe the sequential steps in staffing—why are these important to know?
    2. Discuss the factors affecting staffing needs, particularly those around nursing shortages
    3. What type of nursing staff should leaders plan to hire—why is this important to patient care?
    4. Name factors that affect nurse recruitment
    5. Define nurse retention and describe its importance to overall health of an organization
    6. Turnover—describe the good, the bad and the ugly of this important factor in nurse staffing
    7. Compare and contrast the structured vs unstructured interview process
    8. Describe the advantages of using a team approach to interviewing candidates
    9.  What is unconscious bias and how does it affect the hiring process?
    10. Name/define two aspects that define the hiring process
    11. Name 5 common job interview mistakes that you are most worried about for yourself (or have done at some point)
    12. Name 5 tips that help applicants during job interviews—which ones will serve you best as you anticipate job interviews?
    13. What specific questions may not be asked on a job interview?
    14. Describe one behavioral type interview that you can expect to see in an interview—how will YOU answer it?
    15. Define the induction and orientation phases of employment
    16. Chapter 16—Educating and Socializing Staff in a Learning Organization
    17. Define a learning organization
    18. According to Senge’s model, what are the key characteristics of the learning organization?
    19. Compare and contrast the concepts of training vs education
    20. In adult learning theory, define pedagogy an andragogy—what are the differences and similarities?
    21. Define social learning theory and name three learning concepts that contribute to learning success
    22. Describe barriers to adult learning
    23. What characteristics support adult learning?
    24. Describe the three most important reasons for staff development
    25. Define the sequence for developing an educational program
    26. How do you determine that learning has occurred in staff development?
    27. Name and describe five strategies for promoting evidence-based practice in nursing
    28. What are the principle tenets of socialization in nursing?
    29. Who benefits from resocialization and why is it important to nurse managers?
    30. What is the role of a preceptor?
    31. Describe the mentoring characteristics
    32. Why is it important to monitor for group norms? What are the risks when there are behaviors outside the norms?
  • Chap 23—Quality Control in Creating a Culture of Safety

    1. What is quality control and what is its importance to healthcare?
    2. Describe the functions of management as it relates to quality improvement.
    3. What criteria define Effective Quality Control programs?
    4. Define the three steps associated with the Quality Control Process?
    5. Define the steps in auditing Quality Control
    6. What are the standards associated with Quality Control?
    7. What role does the ANA play in quality control?
    8. Define Benchmarking and its role in an organization’s approach to quality control/improvement
    9. What is a Root Cause Analysis (RCA)?
    10. Name three standardized nursing measures—what do they measure and how does this contribute to quality control?
    11. What are the nursing-sensitive outcomes? Give 3 examples.
    12. What are clinical practice guidelines and what does EBP have to do with them?
    13. Define Quality Assurance and its evolution to Quality Improvement—what is the difference?
    14. What are the main features of the Total Quality Management (TQM) system?
    15. Why is the Toyota Production System (TPS) valuable as a tool for healthcare quality?
    16. The Joint Commission (TJC) has much to say about quality improvement in healthcare. Define and name TJC Core Measures
    17. TJC—National Patient Safety Goals—name 3 current NPSGs
    18. Define and describe the role of TJC in accreditation of healthcare facilities
    19. The Centers for Medicare and Medicaid Services (CMS)—how do their standards influence healthcare outcomes?
    20. What is the mnemonic HEDIS? What is its mandate for healthcare quality?
    21. What is the mnemonic HCHAPS? What does it measure that is important to patient care?
    22. What is the “Just Culture” system and how does it work to decrease medical errors?
    23. Define strategies to prevent medical errors—name examples of errors that have been addressed
    24. What are Leapfrog Initiatives?
    25. What is the Six Sigma Approach and its relationship to quality improvement?

Chapter 15

Employee Recruitment,
Selection, Placement, and Indoctrination

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1

Learning Objectives

1. Identify variables that impact an organization’s ability to recruit candidates successfully for job openings (Text p 377 & 379)

2. Delineate the relationship between recruitment and retention (Text p 383)

3. Describe interview techniques that reduce subjectivity and increase reliability and validity during the interview process (Text p 384-86)

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2

Learning Objectives

4. Develop appropriate interview questions to determine whether an applicant is qualified and willing to meet the requirements of the position

5. Differentiate between legal and illegal interview questions

6. Select appropriate activities to be included in the recruitment, selection, placement and indoctrination of employees (Text 392-400)

*Orientation to the Institution, To the Unit (ATI p 10) (Text 400-402)

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3

Staffing—The Third Phase of the Management Process #1

In staffing, the leader-manager recruits, selects, orients, and promotes personnel development to accomplish the goals of the organization.

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4

Staffing—The Third Phase of the Management Process #2

Staffing is an especially important phase of the management process in health-care organizations because such organizations are usually labor intensive (i.e., many employees are required to accomplish organizational goals).

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5

Sequential Steps in Staffing #1

Determine the number and types of personnel needed to fulfill the philosophy, meet fiscal planning responsibilities, and carry out the chosen patient care delivery system selected by the organization.

Recruit, interview, select, and assign personnel based on established job description performance standards.

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6

Sequential Steps in Staffing #2

Use organizational resources for induction and orientation.

Ascertain that each employee is adequately socialized to organization values and unit norms.

Use creative and flexible scheduling based on patient care needs to increase productivity and retention.

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Factors Affecting Staffing Needs #1

Source of nursing pools

Number of students enrolled in local nursing schools

Usual length of emplo

Chapter 16

Educating and Socializing
Staff in a Learning
Organization

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1

Learning Objectives

1. Differentiate between education and training (Text p 413-14)

2. Select an appropriate sequence of events for educational planning (ATI p 11) (Text 418-20)

3. Identify problems that may occur when the responsibility for staff development is shared (Text p 420)

4. Select appropriate educational strategies that facilitate learning in a variety of situations (Text p 420)

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2

Learning Objectives

5. Discuss criteria that should be used to evaluate staff development activities (ATI p 11—Staff Education)

6. Demonstrate knowledge of the needs of the adult learner and describe teaching strategies that best meet his or her needs (Text p 415)

7. Apply principles of social learning theory (Text 415-16)

8. Identify strategies that could be used to help staff deal successfully with role transitions (ATI p 11—Nursing Ability) (Text p 273/Chap 11—Benner) (Text 420-424)

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3

Learning Objective

9. Describe strategies that could be used to assist the new graduate nurse with socialization to the nursing unit (ATI p 11—Socialization) (Text p 421)

10. Contrast the roles of mentor, preceptor and role model (Text 424-26)

*Competence (ATI p 11) (Text 418)

* Staff Education (ATI p 10) (Text 418)

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4

Philosophy of Learning Organizations #1

The learning organization (LO) promotes a shared vision and collective learning in order to create positive and needed organizational change.

Collective learning goes beyond the boundaries of individual learning and releases gains for both the individual and the organization.

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5

Philosophy of Learning Organizations #2

A premise of the learning organization is that learning itself enhances the team.

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6

Key Characteristics of Senge’s Model of LOs

Systems thinking

Personal mastery

Team learning

Mental models

Shared vision

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7

Training Versus Education #1

Training may be defined as an organized method of ensuring that people have knowledge and skills for a specific purpose and that they have acquired the necessary knowledge to perform the duties of the job.

Education is

Chapter 23

Quality Control in Creating
a Culture of Patient Safety

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1

Learning Objectives

1. Describe the complexity of defining and measuring quality health care (Text p 621-22)

2. Describe a systematic process (such as FOCUS PDCA) that could be used to initiate a quality improvement process (ATI p 12—Steps in the Quality Improvement Process) (ATI p 12—Quality Improvement) (Text 622-25)

3. Determine appropriate criteria or standards for measuring quality (Text p 625-26)

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2

Learning Objectives

4. Collect and analyze quality control data to determine whether established standards have been met (ATI p 13. Audits) )Text p 626-28)

5. Differentiate among outcome, structure, and process audits as well as concurrent, retrospective, and prospective audits (Text p 626-28)

6. Write nursing criteria for process, outcome, and structure audits (Text–Learning Exercise 23.2 p 628)

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3

Learning Objectives

7. Describe key components of total quality management (Continuous quality improvement) (Text p 630-31)

8. Debate the importance of articulating “nursing sensitive” outcome measured in measuring quality of health care (Text 638-39) (NDNQI website)

9. Describe the role of organizations such as The Joint Commission (TJC), the Centers for Medicare & Medicaid Services (CMS,) the American Nurses Association (ANA), and the Agency for Healthcare Research and Quality (AHRQ) in establishing standards of practice and clinical practice guidelines for healthcare organizations and healthcare professionals(Text p 633 & 633-638)

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4

Learning Objectives

10. Define and provide examples of sentinel events in healthcare as defined by TJC (Text p 633-34)

11. Describe the national efforts such as Health Plan Employer Data and Information Set, the National Database of Nursing Quality Indicators to standardize the collection of quality data and make that data more transparent to providers and consumers (Text 633-36)

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5

Learning Objectives

12. Identify the four evidence-based standards the Leapfrog Group believes will provide the greatest impact on reducing medical errors (Text p 640-42)

*ATI p 12—Nurse’s Role in Quality Improvement

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6

Quality Control: Fifth and Final Step of the Management Process

Activities that are used to evaluate, monitor, or regu