For this Performance Task Assessment, you will apply the concepts of process improvement and quality to the “Piney Woods Hospital Emergency Department Case Study” provided. There are four parts to this Assessment. Your responses to each part will be evaluated based on your ability to synthesize the concepts of process improvement and quality, and the information in the case study.

To complete this Assessment:

  • Download the Academic Writing Expectations Checklist to use as a guide when completing your Assessment. Responses that do not meet the expectations of scholarly writing will be returned without scoring. Properly formatted APA citations and references must be provided, where appropriate.
  • Be sure to use scholarly academic resources as specified in the rubric. This means using Walden Library databases to obtain peer reviewed articles. Additionally, .gov (government expert sources) are a quality resource option. Note: Internet and .com sources do not meet this requirement. Contact your coach or SME for guidance on using Library Databases.
  • Carefully review the rubric for the Assessment as part of your preparation to complete your Assessment work.

This Assessment requires submission of one (1) file. Save your file as OM006_firstinitial_lastname (for example, OM006_J_Smith).

When you are ready to upload your completed Assessment, use the Assessment tab on the top navigation menu.

Instructions

Before submitting your Assessment, carefully review the rubric. This is the same rubric the SME will use to evaluate your submission and it provides detailed criteria describing how to achieve or master the Competency. Many students find that understanding the requirements of the Assessment and the rubric criteria help them direct their focus and use their time most productively.

Rubric

Access the following to complete this Assessment:

To begin this Assessment, read the “Piney Woods Hospital Emergency Department Case Study.” Imagine you are the summer resident referred to in the case study and will be providing Zach Porter, the CEO, with recommendations for improving processes and quality in the Emergency Department of Piney Woods Hospital.

For the Assessment, complete the following:

To gather more information, you have a meeting with Zach Porter where you will discuss the issues in the emergency department and provide recommendations for improvements. Prepare a slide presentation to guide the discussion with Zach. Be sure to address all of following in your presentation:

Opportunities for Improvement (minimum of 2 slides)

  • Identify and describe three to five opportunities for process improvement and cost reduction in the Piney Woods Emergency Department.
  • Quantify the size of the three to five opportunities and describe the impact they have on the emergency department and on quality.

Stretch Goals (minimum of 2 slides including the chart/table slide)

  • Recommend three to five measurable stretch goals, one for each of the opportunities you identified at Piney Woods. The goals should be designed to improve process and quality, and to reduce risk, waste, and cost.
    • Create a table or chart to be included within your presentation that captures the following information:
      • The three to five stretch goals. Use the presenter notes area to explain and cite relevant research that underpins your recommendations.
      • How the goals will improve processes and lower costs for the Piney Woods emergency department.
      • How progress and achievement of each stretch goal will be measured.

Continuum of Care (minimum of 2 slides)

  • Analyze the continuum of care across the Piney Woods Hospital organization and provide recommendations to eliminate redundancy and decrease quality risk.
    • Identify three opportunities to improve the continuum of care, eliminate redundancy, and decrease quality risks. Provide a rationale for targeting these areas in the speaker’s notes.
    • Recommend methods for improvement of each opportunity you identified. Explain how each recommendation would achieve desired results in the speaker’s notes.

Culture of Accountability and Quality Excellence (4 slides)

  • Using academic resources to support your thinking, address the following:
    • Define a culture of accountability and quality excellence.
    • Explain why a culture of accountability and quality excellence will improve the patient experience and the work environment at Piney Woods Hospital.
    • Recommend how Zach and the leadership team can foster a culture of accountability and quality excellence in the emergency department.
    • Describe the challenges of fostering a culture of accountability and quality excellence in the emergency department.


Academic Writing Expectations Checklist

The faculty Assessor will use this checklist to evaluate whether your written responses adhere to the conventions of scholarly writing. Review this checklist prior to submitting your Assessment to ensure your writing follows academic writing expectations. Click the links to access Writing Center resources:

Sentence-Level Skills


|_| Constructing complete and correct sentences
Note: See an explanation of
sentence components and how to avoid sentence fragments and run-ons.

|_| Using and spelling words correctly
Note: See a list of
commonly misused words and information on MS Word’s spell check.

|_| Using punctuation appropriately
Note: See the different types of
punctuation and their uses.

|_| Using grammar appropriately
Note: See a
Grammarly tutorial to catch further errors.

Paragraph-Level Skills

|_| Using paragraph breaks
Note: See a description of
paragraph basics.

|_| Focusing each paragraph on one central idea (rather than multiple ideas)
Note: See an explanation of how
topic sentences work.

Use of Evidence

|_| Using resources appropriately
Note: See examples of
integrating evidence in a paper.

|_| Citing and referencing resources accurately
Note: See examples of

© 2021 Walden University 1

OM006: Process Improvement and Quality: Make recommendations to improve quality in healthcare organizations
based on analyses of current processes.

Assessment Rubric

Rubric Criteria

Needs Improvement

Meets Expectations

Exceeds Expectations
Process Review Presentation

1. Opportunities for Improvement

Learning
Objective 1.1:

Identify
opportunities for
process
improvement and
cost reduction in an
emergency
department.

Presentation does not identify or
identifies fewer than five
opportunities for process
improvement and cost reduction in
the emergency department, or the
opportunities are not relevant to the
case presented.

An explanation is not given for how
each opportunity relates to national
benchmark rates.

Response is not supported by
references to academic/professional
resources or the resources are not
relevant.

Presentation clearly identifies
three to five opportunities for
process improvement and
cost reduction in the
emergency department in the
case presented.

An explanation is given for
how each opportunity relates
to national benchmark rates.

Response is supported by
references to relevant
academic/professional
resources.

Presentation demonstrates
the same level of
achievement as “Meets,”
plus the following:

Presentation clearly
identifies more than five
obtainable opportunities for
process improvement and
cost reduction in the
emergency department.

Learning
Objective 1.2

Quantify the size of
process
improvement and
cost- reduction
opportunities

Presentation does not quantify or
vaguely and/or inaccurately
quantifies the size of three process
improvement and three cost-
reduction opportunities, or fewer
than three waste- and/or fewer than
three cost- reduction opportunities
are addressed.

Presentation clearly and
accurately quantifies the size
of three to five process
improvement and three cost-
reduction opportunities.

Presentation demonstrates
the same level of
achievement as “Meets,”
plus the following:

Presentation quantifies the
cumulative effect of this

© 2021 Walden University 2

Rubric Criteria

Needs Improvement

Meets Expectations

Exceeds Expectations

A combination of text and
graphics/charts is not used to
convey the size of waste- and cost-
reduction opportunities.

Presentation does not describe the
impact that amount of waste has on
the emergency department and on
quality in the case presented, or the
description is vague.

A combination of text and
graphics/charts is used to
convey the size of waste-
and cost-reduction
opportunities.