The capstone project is designed to be completed in sections. This is part three of the assignment. 

Review your logic model, change proposal, and initiation plan. Describe in detail how the overall change plan will be evaluated, and the resources needed to evaluate the project. Discuss the evaluation process in relationship to the projected outcomes.

Create a dissemination plan. Explain how the outcome of the project will be disseminated externally (outside the setting to health care community) and internally (unit or hospital where the change process has taken place). A detailed plan answers the questions who, what, where, how

 referencing at least three to five scholarly resources and  at least two of your supporting references must be from peer-reviewed resources.

Rubic_Print_Format

Course Code Class Code Assignment Title Total Points
HLT-494 HLT-494-O500 Part III: Evaluation and Dissemination Plan 80.0
Criteria Percentage Unsatisfactory (0.00%) Less Than Satisfactory (65.00%) Satisfactory (75.00%) Good (85.00%) Excellent (100.00%) Comments Points Earned
Content 70.0%
Description of How the Change Plan Will Be Evaluated 10.0% The description of how the change plan will be evaluated is not present. The description of how the change plan will be evaluated is present but lacks detail or is incomplete. The description of how the change plan will be evaluated is present. The description of how the change plan will be evaluated is detailed. The description of how the change plan will be evaluated is thorough.
Resources Needed to Evaluate Project 10.0% The description of resources needed to evaluate the project is not present. The description of resources needed to evaluate the project is present but lacks detail or is incomplete. The description of resources needed to evaluate the project is present. The description of resources needed to evaluate the project is detailed. The description of resources needed to evaluate the project is thorough.
Evaluation Process of the Projected Outcomes 20.0% The description of the evaluation process of the projected outcomes is not present. The description of the evaluation process of the projected outcomes is present but lacks detail or is incomplete. The description of the evaluation process of the projected outcomes is present. The description of the evaluation process of the projected outcomes is detailed. The description of the evaluation process of the projected outcomes is thorough.
Dissemination Plan: Who, What, Where, How, and When 20.0% The description of the dissemination plan including who, what, where, how, and when is not present. The description of the dissemination plan including, who, what, where, how, and when is present but lacks detail or is incomplete. The description of the dissemination plan including who, what, where, how, and when is present. The description of the dissemination plan including who, what, where, how, and when is detailed. The description of the dissemination plan including who, what, where, how, and when is thorough.
External and Internal Project Dissemination Plan 10.0% The explanation of the project dissemination plan externally and internally is not

Legend

Inputs: What resources do you need to make this happen? (e.g., staff, space, funding)

Activities: What are you going to do? (e.g., educate and establish partnerships)

Outputs: What will happen because of your activities? (e.g., 100 people trained)

Short-Term Outcomes: Immediate changes you expect to occur (e.g., changes in knowledge)

Mid-Term Outcomes: (e.g., changes in behavior)

Long-Term Outcomes: How will this program help in the future? (e.g., obesity prevention)

Logic Model

Students Name

Professors Name

Affiliated Institution

Course

Date

Therapy treatment

Healthy baby

Safe delivery

Reduced depression

Inputs

Long-Term Outcomes

Mid-Term Outcomes

Short-Term Outcomes

Outputs

Activities

Staff

Funding

Medical access

Paid pregnancy leave

Mental Health improvement

Full funding or insurance for veterans

Quality medical care

Save life of mother and child

Therapy for the female veterans

Affordable health care cost

Quick diagnosis and treatment

Give allowance or paid leave

Safe delivery and health of both child and mother

Healthy infant

Life of mother and the child is assured

Good child development and environment

Cured from mental depression and stress disorders

Child support funding

High quality treatment for mental conditions and depression

Increased work output in the military.

Health issues: mental health of pregnancy women Population affected by the health issue: veterans Proposed intervention: financing and resources

Theory or model used inform an intervention: ecological model

Reference

Pregnancy and Mental Health Among Women Veterans Returning from Iraq and Afghanistan Kristin M. Mattocks, Ph.D., Melissa Skanderson, M.A., […], and Sally Haskell, M.D.

Back2bu,( nd) Women Vets Report Adverse Pregnancy Outcomes, Postpartum Mental Health Problems After Leaving Service. Retrieved from https://www.bumc.bu.edu/busm/2020/04/15/women-vets-report-adverse-pregnancy-outcomes-postpartum-mental-health-problems-after-leaving-service/

© 2020. Grand Canyon University. All Rights Reserved.

©

2020.

Grand Canyon University. All Rights Reserved.

Running Head: HEALTHCARE ISSUES

CONSUMER EXPERIENCE 2

Health care issue

Student’s Name

Institutional Affiliation

Health care issue

Healthcare is one of the vital sectors in society, but not everyone appreciates its prevalence. In that light, a recent study depicts that at least 47% of healthcare consumers posit that healthcare and life sciences focus more on the field than the patients’ needs (Gabriel et al., 2017). In other words, healthcare institutions focus more on the industry needs and less on customer needs, thus deemed not being customer-centric. Significant commercial giants such as Amazon, Apple, and Google have successfully implemented their consumer-centric business models, whereby healthcare institutions should learn from them (Gabriel et al., 2017). Therefore, it would be necessary to change from the traditional industry needs-centric towards customer-oriented organizations. Health care institutions should change their perception about their consumers that need to be wooed with flawless experiences. Considering the repercussions that could emanate from negative customer experience, especially on sales, healthcare practitioners should focus on excellent medical treatment and render a positive customer experience. 

Proposed solution

Therefore, to address customer experience, it would be recommended for healthcare institutions to reinvent their business strategy to a more customer-centric business strategy. Most successful organizations are customer-experience businesses, which helps amplify customer loyalty and consumer satisfaction alongside the revenue due to increased business transactions. Therefore, healthcare institutions should suppress negative healthcare customer experiences from lousy customer service by administrative staff, time wastage, focus more on paperwork than patients, and substitute with constructive practices. 

Therefore, changing the paradigm in the healthcare customer experience would significantly help resolve the issue. Improving customer experience would eventually amplify consumer engagement and strengthen the relationships that would constructively enhance the overall experience (Harkins, 2017). It results from consumer-friendly practices that encourage direct interaction between healthcare practitioners and the consumers and significantly address consumer needs. The aim is to understand the consumers’ needs and provide personalized healthcare services that improve their relationships and the overall customer experience in the industry. Besides, when healthcare providers focus on the consumers’ needs, consumers feel ac

1

2

Women Veterans Mental Healthcare during Pregnancy

Student Name

Student Affiliation (For Example, Department + Institute Name)

Course Name and Number

Instructor Name

Date


Women Veterans Mental Healthcare during Pregnancy

Pregnancy in women veterans is often associated with anxiety, depression, and other stress disorders. The incidence of these diseases is high in women veterans due to significant endeavors during military services (Creech et al., 2019). The implementation plan for pregnant veterans includes providing financial aids and sufficient resources to improve their mental health during pregnancy. The proposed change plan comprises certain strategic interventions to reduce the ongoing incidence of mental health problems during pregnancy in women veterans.

Distinguish organizational strategies needed to implement and maintain the change plan.

The proposed change plan comprises certain modifications in the management of pregnant veterans by providing them with adequate funds, quick medical access, and paid pregnancy leaves. Similarly, the organization should pay attention to the fault lines of the already implemented plan. To maintain the change, there should be active leadership that prioritizes the success and sustenance of the change plan. The other strategy that can make the implementation plan easy and productive is empowering women veterans through effective communication and negotiation. This strategy will ultimately help to reduce the mental stress and grievances of pregnant veterans. Hence, the change plan can categorically operate.

Identify the stakeholders needed to support the implementation of the proposed plan.

The major stakeholders are healthcare professionals such as doctors, nurses, allied health professionals, paramedical staff, and pregnant veterans as a patient of prime focus for this change plan. Additionally, hospital management and leadership also play a significant role in implementing the proposed change plan (Nillni et al., 2021). Similarly, there are certain private investors and NGOs that work for the mandate of the organization and patient care. Insurance companies are also one of the key stakeholders of the implementation plan. Similarly, pharmaceutical firms and government subsidies are also supportive elements for the implementation plan. All these stakeholders will provide affordable health care costs and quality medical care for pregnant veterans.

Explain how these stakeholders are vital to implementing the change plan.

Doctors and nurses are the first-line workers to assist the patient and provide the baseline for effective implementation. Efficient staff will introduce interventions that will improve the mental h