Please watch the ANA video and read the articles. Research for articles on bullying and incivility in the workplace to help you with your discussion posts this week.

1. Have you experienced or witnessed any bullying or incivility during your previous employment or nursing education? If so, give just a brief outline of the situation. Give example and personalize it.

2. From your readings, present your personal idea of why bullying and incivility or such issues in healthcare.

3. How do you think you would react if you were in different stages of the Benner’s Model (i.e. how do you think you would react being a novice nurse versus an expert nurse?).

4. Why do you think this problem cannot be stopped?

5. If you could develop any plan to stop/decrease bullying and incivility in the workplace, what would it be? Please defend your answer with a scholarly article.

Provide APA FORMATE CITATION 7TH EDITION.

NO PLAGARISM. 

ANSWER ALL QUESTIONS ACCORDINGLY, PROVIDE DETAIL EXPLANATIONS, AND EXAMPLES.

Civility and Workplace Bullying:
Resonance of Nightingale’s Persona and
Current Best Practices
Fidelindo A. Lim, DNP, RN, and Ilya Bernstein, BSN, RN

Fidelindo A. Lim, MA, RN, is Clinical Faculty, College of Nursing, New York University, New York, NY; and Ilya Bernstein,
RN, is Research Assistant, College of Nursing, New York University, New York, NY.

Keywords
Civility, incivility, nightingale and
interprofessional collaboration,
workplace bullying

Correspondence
Fidelindo A. Lim, MA, RN, Clinical
Faculty, College of Nursing, New
York University, New York, NY
E-mail: [email protected]

Conflict or aggression occurring between and among healthcare workers
is undermining attempts to create a culture of safety in the workplace.
Healthcare occupations have higher rates of workplace bullying (WPB),
and intimidating behavior across healthcare settings has been shown to
foster medical errors, increase the cost of care, and contribute to poor
patient satisfaction and preventable adverse outcomes. WBP is also par-
tially responsible for the high attrition among nurses, a particular concern
in the current nursing shortage. Through a narrative that explores Flor-
ence Nightingale’s professional persona and experience, this article out-
lines various factors that contribute to incivility and WPB, and provides
suggestions for curriculum design that may help preempt incivility in
tomorrow’s nurses.

In April of 2003, an article in The Washington Post
examined the relevance of Florence Nightingale in
contemporary nursing. The author cited anecdotes
that Nightingale was demanding, manipulative, and
overbearing (Nelson, 2003). These unflattering
traits—not usually associated with the lady with the
lamp—has attracted attention recently in the discus-
sion of workplace bullying (WPB) and incivility.

Biographers have documented Nightingale’s
intimidating, domineering, and caustic manner along-
side her image as an indefatigable ministering angel
(Bostridge, 2008; Strachey, 1918). Some of the
nurses, particularly those of a lower social class, who
worked with Nightingale during the Crimean War,
noted how they were treated with disrespect and
unkindness by Florence Nightingale (Bostridge,
2008). In our time, her “querulous, demanding and
difficult” personality (Bostridge, 2008, p. 331) in
dealing with her peers would be regarded as precursors
to WPB. Rudeness, disrespect, and general
disdain for colleagues are among many examples
of incivility in the workplace (Luparell, 2011). It

appears that Nightingale put down nurses even
as she tried to elevate the stature of the nursing
profession.

Interspersed among practical advice ranging from
room air exchange to noise reduction at the bedside,
Nightingale’s best-selling book Notes on Nursing is
imbued with sharp reproac

www.sciedu.ca/jnep Journal of Nursing Education and Practice, 2014, Vol. 4, No. 9

Published by Sciedu Press 1

ORIGINAL RESEARCH

Student incivility: Nursing faculty lived experience

Elizabeth Ann Sprunk1, Kathleen B. LaSala2, Vicki L. Wilson3

1. Mercy College of Ohio, Toledo, USA. 2. University of South Carolina, Columbia, USA. 3. University of Northern Colorado,
Greeley, USA.

Correspondence: Elizabeth Ann Sprunk. Address: Mercy College of Ohio, Toledo, USA.
Email: [email protected]

Received: March 9, 2014 Accepted: May 20, 2014 Online Published: June 22, 2014
DOI: 10.5430/jnep.v4n9p1 URL: http://dx.doi.org/10.5430/jnep.v4n9p1

Abstract
Student incivility against nursing faculty is recognized as an area of increased concern in nursing education. The negative
experience that this may potentially have on nursing faculty is disturbing. The purpose of this study was to elicit an
understanding of the experiences and impact nursing faculty encountered with nursing student incivility using a
phenomenological research design. Twelve nursing faculty members from seven mid-western universities provided rich
descriptions of their experiences with student incivility. Colaizzi’s analysis method was used to create clusters that
resulted in six identified themes, including: (a) Faculty are subjected to a variety of unacceptable student behaviors;
(b) Dealing with incivility is time consuming; (c) An aftermath of incivility can tarnished one’s reputation; (d) Support
from others is beneficial; (e) Can cause harm to one’s health and well-being; and (f) May result in questioning the future.
Findings support the view that nursing student incivility is becoming more widespread on college campuses and can have
devastating effects on nursing faculty members. This information strongly suggests the importance of identifying
contributing factors of incivility present in nursing students and implementing new and more effective policies and
strategies to address and prevent this increasingly prevalent problem.

Key words
Incivility, Nursing students, Nursing faculty, Experience, Multifaceted tribulations, Policies

1 Introduction
Workplace incivility is a prevalent problem in today’s society, and the nursing academic work environment is not immune
to this phenomenon. Incivility is often described as any type of action or conduct that disrupts the work, social, personal, or
educational environment [1]. Workplace incivilit

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Thoughts on incivility: Student and faculty perceptions of uncivil behavior in

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Bullying among nurses and its relationship with burnout and organizational

climate

Article  in  International Journal of Nursing Practice · January 2014

DOI: 10.1111/ijn.12376

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73
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